R24 Casino Privacy Policy – Your Personal Data Protection

1 Introduction and Scope of Privacy Policy

This Privacy Policy is published by r24 casino and applies to all users, visitors, and members who use our platform at r24casino.net along with its associated mobile apps. This document clearly explains what types of information we collect, the purposes for collection, how we protect your data, and the rights you hold as a data subject.

R24 casino takes this responsibility seriously. We believe every member has the right to know exactly what happens to their personal information. By registering or continuing to use the r24 casino platform, you agree to the terms set out in this Privacy Policy.

2 Information We Collect

R24 casino collects various types of personal information from members for legitimate and stated purposes. This information falls into three main categories:

a) Information you provide directly:

• Full name as it appears on official identification documents
• Date of birth and gender
• Email address and mobile phone number
• Current residential address
• Bank account or e-wallet details for payment processing
• Copy of identification document for KYC verification

b) Information collected automatically:

• IP address and state-level geolocation data
• Device type, operating system, and browser version used
• Game session data including time, game type, and total wager amount
• Deposit and withdrawal transaction history
• Login activity and platform usage logs

c) Information from trusted third parties:

• Identity verification data from integrated KYC services
• Age verification information from licensed service providers
• Fraud prevention data from our security partners

3 Purpose of Personal Data Use

Every piece of information we collect has a clear and legitimate purpose. r24 casino will not use your data for any purpose other than those stated below without first obtaining your consent.

4 Data Sharing with Third Parties

R24 casino does not sell your personal data to any party. However, in the course of operating the platform, we share certain information with carefully selected third parties subject to strict data protection agreements.

Parties that may receive your data include the following:

• Payment service providers — to securely process deposits and withdrawals through trusted channels.
• KYC service providers — to verify member identity and age in compliance with legal requirements.
• Game service providers — game studios and software providers that supply gaming content on our platform.
• Cloud and infrastructure service providers — for secure and reliable platform hosting.
• Regulatory authorities and law enforcement — where required by law or a valid court order.

All third-party providers working with r24 casino are required to comply with data protection standards as stringent as our own internal policy. We do not permit them to use your data for any purpose beyond what has been agreed.

5 Data Security and Protection Measures

Your personal data security is r24 casino's top priority. We implement multiple layers of technical and organisational protection to ensure your information is fully safeguarded:

• SSL/TLS 1.3 Encryption for all communications between your browser and our servers.
• Encryption of data at rest using AES-256 encryption for all sensitive data stored in our database.
• Two-factor authentication (2FA) available on all member accounts as an additional layer of security.
• 24/7 Monitoring by our cybersecurity team to detect and respond to any threats swiftly.
• Regular security audits by internationally recognised independent security firms.
• Role-based access control (RBAC) ensuring that only authorised staff can access sensitive member data.

While we take all reasonable precautions, no digital system can be guaranteed fully secure. You also play an important role in protecting your account by keeping your password confidential and not sharing it with anyone.

6 Data Retention Period

R24 casino does not retain your personal data longer than necessary for the purposes it was collected. Retention periods depend on the type of data and applicable legal requirements:

• Active account data — Retained for the duration your account remains active and for an additional period after account closure as required by law.
• Financial transaction records — Retained for a minimum of seven years to meet financial and anti-money laundering legal requirements.
• KYC Documents — Retained for the period specified by the relevant regulatory authority, typically between five and seven years.
• Customer support communication logs — Retained for three years for reference and dispute resolution purposes.
• Marketing data — Deleted when you withdraw your consent or close your account.

Once the retention period expires, your personal data will be securely deleted or anonymised using procedures that ensure the data cannot be recovered.

7 Your Rights as a Data Subject

As a member of r24 casino, you have several important rights regarding your personal data. We fully respect and facilitate the exercise of these rights:

• Right to access — You may request a copy of the personal data we hold about you at any time.
• Right to rectification — If any information we hold is inaccurate or outdated, you have the right to request prompt correction.
• Right to erasure — You may request the deletion of your personal data, subject to our legal obligations to retain certain records.
• Right to restrict processing — You may request that we restrict how we process your data under certain circumstances.
• Right to data portability — You have the right to receive your personal data in a machine-readable format for transfer to another provider.
• Right to object — You may object to the processing of your data for direct marketing purposes at any time.

To exercise any of the above rights, please contact our data protection team via live support. We will process your request within 30 working days from the date of receipt.

8 Cookies and Tracking Technologies

R24 casino uses cookies and similar tracking technologies to enhance your experience on our platform, analyse usage patterns, and deliver more relevant content.

Types of cookies we use:

• Essential cookies — Required for core platform functions such as login, session management, and security. These cookies cannot be disabled.
• Performance cookies — Collects anonymised data on how visitors use our platform to help us improve our services.
• Functional cookies — Remembers your preferences such as language and display settings to provide a more personalised experience.
• Marketing cookies — Used to deliver more relevant ads based on your interests, only with your consent.

You can manage your cookie settings through your browser at any time. Please note that disabling certain cookies may affect the functionality of our platform.

9 Cross-Border Data Transfers

As part of our global operations, your personal data may be transferred to and stored on servers located outside your home country. r24 casino ensures that all cross-border data transfers are carried out in compliance with applicable data protection laws.

Protection measures we apply for international transfers include:

• Using standard contractual clauses approved by the relevant regulatory authority.
• Ensuring recipient countries provide an adequate level of data protection.
• Implementing additional technical measures such as data encryption prior to transfer.

10 Contact Us Regarding Privacy

If you have any questions, concerns, or complaints regarding how r24 casino handles your personal data, our data protection team is ready to assist. We are committed to responding to every enquiry transparently and within a reasonable timeframe.

You can reach us via:

• Live Chat — Available 24 hours a day, 7 days a week, directly within the platform.
• Email — Send your privacy enquiries to [email protected] (displayed as plain text).
• FAQ Page — Visit FAQ page for answers to common privacy-related questions.

If you are not satisfied with our response, you have the right to lodge a complaint with the relevant data protection regulatory authority in your country.